Water Safies - Soft Rose

1. Shipping destinations

We currently deliver within Germany and to Austria.

Deliveries to other countries are not currently available through our online shop. You are welcome to contact us at hello@mysafies.com. We will then check as soon as possible whether an individual delivery arrangement can be made.

2. Shipping providers

Orders are shipped using shipping providers selected by us.

The choice of shipping provider depends in particular on the delivery destination, the selected shipping method and current availability. There is no entitlement to delivery by a specific shipping provider unless expressly agreed otherwise.

3. Delivery times and availability

The delivery time applicable to each product is stated on the relevant product page.

Unless otherwise agreed, the delivery period begins upon conclusion of the contract. Where advance payment has been agreed, the delivery period begins on the day following receipt of the full payment.

If the availability or dispatch of your order is delayed, we will inform you without undue delay and provide you with an updated estimated delivery period.

In particular, during new product launches, periods of exceptionally high demand or in the event of unforeseeable production- or logistics-related delays, the delivery time originally stated may be extended. Your statutory rights remain unaffected.

4. Shipping costs

The shipping costs applicable to your order are displayed separately during checkout before you submit your order.

Any additional costs for special shipping methods selected by you will also be shown before completion of the order.

Different shipping costs may apply to deliveries to Austria. These will be displayed during checkout.

5. Pre-orders

Products offered as part of a pre-order are not yet immediately available for delivery at the time the order is placed. This will be expressly indicated on the relevant product page.

The estimated shipping period is stated on the product page. It is based on the development, production, certification and logistics schedule applicable at the time the contract is concluded.

If the stated shipping period changes, we will inform you without undue delay and provide you with an updated estimated shipping period.

The timing of payment will be displayed before completion of the order, either during checkout or in connection with the selected payment method.

Your statutory rights, particularly in the event of a significant delivery delay, remain unaffected.

6. Transfer of risk

For consumers, the risk of accidental loss of or accidental damage to the goods generally passes to the customer only when the goods are handed over to the customer or to a recipient designated by the customer.

This does not apply where the customer independently commissions a shipping provider to transport the goods and that shipping provider was not previously designated by us. In all other respects, the statutory provisions apply.

7. Damage in transit

Please inspect the delivery for any visible damage in transit upon receipt.

If the packaging or the goods are visibly damaged, we kindly ask you, where possible, to report the damage directly to the delivery provider and to inform us promptly at hello@mysafies.com.

Failure to report, or a delay in reporting, damage in transit does not affect your statutory rights, in particular your statutory rights in the event of defects.